AI Automation
AI chatbots that answer from your own information
An AI chatbot answers questions in plain language. A useful one answers from your information: your services, policies, documents and data, and says when it does not know. We build chatbots for websites, support, messaging channels and internal teams.
What we build
What's included
Website chat
A chat assistant that answers questions about your services and books calls or captures leads.
Customer support
First-line answers to common questions, with a clean handoff to a person and the conversation attached.
Messaging bots
Assistants for channels your customers already use, answering in your brand voice.
Internal knowledge assistants
A private assistant for your team that answers from your documents, procedures and records, with the source cited.
What makes a chatbot trustworthy
- Answers grounded in your content, with the source shown
- A clear "I don't know" instead of a guess
- A handoff to a person when the question needs one
- Conversation logs you can review and improve from
Grounded answers
Why our chatbots answer from your content, not from memory
A general chatbot sounds confident and is sometimes wrong. A business chatbot has to be right about your services, prices and policies. We ground every answer in your own documents and data, and the bot cites where its answer came from.
Your knowledge base
Service pages, FAQs, policies, product data, past answers. We structure it so the bot finds the right passage for each question.
Cited answers
Each answer links to its source, so a customer or an employee can check it and your team can see what the bot relies on.
"I don't know" by design
When the knowledge base has no answer, the bot says so and offers a person, instead of inventing one.
Tone and limits
The bot speaks in your voice, stays on your topics, and refuses what it should not do, such as quoting prices you have not published.
Where it lives
One assistant, several channels
The same grounded assistant can answer on your website, in support, on messaging apps and inside the company.
Every chatbot includes
- A clean handoff to a person, with the conversation attached
- Lead capture and call booking when a visitor is ready
- Conversation logs and a monthly review of unanswered questions
- Spending caps on AI usage
Website chat
Answers questions about your services, qualifies interest and books a call or captures a lead.
Customer support
First-line answers inside your helpdesk, with escalation to an agent and the context already there.
Messaging
The same assistant on the channels your customers already use.
Internal assistant
A private assistant for staff: procedures, policies, product details and records, with sources.
How a chatbot project runs
From your content to a bot you can trust
Most of the work is in the content and the testing, not in the chat widget.
- 01Collect and structure the content the bot should know
- 02Write the rules: tone, topics, what it must never answer
- 03Test against a list of real questions, including the awkward ones
- 04Launch on one channel with a handoff path
- 05Review unanswered and wrongly answered questions monthly, and improve the content
How it works
From first conversation to running system
You only commit to the next phase once the last one has paid off.
- 1
Audit
FreeA short written review of where your time goes and what to automate first.
- 2
Pilot
Fixed scopeOne workflow, built on your real data, running in production. You see results before committing to more.
- 3
Build
Per phaseWe extend what worked across the process, with logging and a person in the loop.
- 4
Run
MonthlyWe monitor, fix and improve what we built, and report what it handled.
Start here
Find out what to automate first, for free
You tell us
- What your business does
- Which tasks take the most time
- The tools you use today
You get back
- 3 to 5 concrete automation opportunities
- A rough effort and payoff for each
- Which one to pilot first, and why
Free. Reply within one business day. No obligation.
Tools
What we work with
We choose tools to fit your systems and security needs, not the other way around.
- Claude
- OpenAI
- Azure AI Foundry
- Retrieval over your documents
- Your website or helpdesk
Work
Related work
FAQ
AI Chatbots: common questions
Will the chatbot make things up?
We design it to answer only from your content and to say when it does not know. Answers cite their source so they can be checked.
Can it hand a conversation to a person?
Yes. When a question needs a person, the chatbot hands off with the conversation so far, so nobody has to repeat themselves.
Can we use it inside the company only?
Yes. Internal assistants run privately and answer from documents your team already uses.
Find out what you could automate
Tell us about the work that takes your team the most time. We come back with concrete opportunities and a rough effort for each. No cost, no obligation.