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Operations and HR system

Utility software

Operations and HR software for a utility company, in daily production use: work orders, approvals, citizen reports, documents and a service map.

The problem

A utility company needed one system for its staff and field crews: requests coming in from the public, work orders going out, approvals in between, and records kept to archival standards.

What it does

  • Employee registry with multi-level approvals
  • Tickets and recurring work orders, with a view for field crews
  • Reports and requests from the public
  • SLA tracking with automatic escalation
  • Versioned documents with archive retention
  • Inventory, a leave calendar and live notifications
  • A map of service users

More work

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